Google has an answer for the sync concern that precipitated recordsdata to vanish for some customers on Drive for desktop. Sadly, it’s not so simple as a one-click replace, however Google has posted a listing of steps you’ll be able to take to recuperate your recordsdata.
After downloading and opening the most recent model of Google Drive for Home windows or macOS, Google says to run the app’s restoration software. To do that, click on the Drive icon within the menu bar or system tray. From there, press and maintain Shift, click on Settings, and choose “Recover from backups.” If all goes nicely, you’ll obtain a discover that claims “Recovery has started.” Google will put all of the recovered recordsdata into a brand new folder named “Google Drive recovery” as soon as the method is full.
In case you run into any points, Google says you’ll be able to submit suggestions by the Drive for desktop app by utilizing the hashtag #DFD84 and ticking off the field that claims to incorporate diagnostic logs. There’s additionally one other method to recuperate knowledge by the command line interface outlined on Google’s help web page, in addition to some troubleshooting choices.