Telegram founder Pavel Durov introduced Wednesday that customers on the chat app with private accounts can now convert them into enterprise accounts. This provides customers the flexibility to checklist info akin to location and opening hours, which is perhaps useful for small cafes and store house owners.
Among the different options for enterprise accounts contain organizing chats with colour labels, utilizing automated greetings or away messages, and shortcuts for fast replies. On his channel, Durov mentioned that Telegram plans to launch extra enterprise options this month together with a method to combine AI-powered chatbots for customer support.
“Telegram Business accounts will be able to seamlessly add chatbots as their invisible secretaries to respond to all or certain chats. With AI, these chatbots can bring customer service automation to an entirely new level,” he mentioned.
Telegram is making an attempt to compete with WhatsApp Enterprise, which crossed the mark of 200 million month-to-month energetic customers final 12 months, with these new options. Meta-owned WhatsApp launched many business-facing options final 12 months together with customized buyer messages and flows to finish e-commerce transactions with out leaving the app.
Over the past two years, Telegram has targeted on rising its enterprise by way of premium subscriptions, self-custodial crypto pockets, and public sale of premium usernames. The chat app, which has greater than 800 million customers throughout the globe, can also be planning to launch its advert platform this month with a revenue-sharing program for channels.