Staff India’s quick bowler, Deepak Chahar, discovered himself within the midst of a web based fraud incident not too long ago, shedding gentle on his poor expertise with the favored on-line meals supply platform, Zomato. The cricketer took to social media to share his ordeal and accuse Zomato’s customer support of dismissing his criticism as a lie.
The incident unfolds
Chahar, who performs for Chennai Tremendous Kings (CSK) within the Indian Premier League (IPL), had positioned an order for meals by way of the Zomato app, however to his dismay, the supply by no means arrived at his doorstep. Pissed off with the state of affairs, he resorted to airing his grievances publicly by tagging Zomato’s official social media deal with and detailing his expertise.
“New fraud in India. Ordered food from Zomato and app shows delivered but didn’t receive anything. After calling the customer service they also said that it’s been delivered and m lying. M sure lot of people must be facing same issues. Tag Zomato and tell your story,” wrote Chahar on X.
new fraud in India 😂 . Ordered meals from @zomato and app exhibits delivered however didn’t obtain something. After calling the customer support additionally they stated that it’s been delivered and m mendacity 🤥 . M positive lot of individuals should be dealing with similar points. Tag @zomato and inform your story . pic.twitter.com/PwvNTcRTTj
— Deepak chahar 🇮🇳 (@deepak_chahar9) February 24, 2024
Zomato’s response
Upon receiving Chahar’s criticism, Zomato promptly responded with an apology, expressing deep concern over his expertise and assuring him of their dedication to resolving the problem swiftly. Nevertheless, Chahar remained adamant, emphasizing that mere refunding of the order quantity wouldn’t suffice, as starvation can’t be compensated with cash.
“Hi Deepak, We’re deeply concerned about your experience and apologize for any inconvenience. Rest assured, we take such issues seriously and are urgently looking into the matter to ensure a swift resolution,” replied Zomato.
“Just wanted to highlight this as lot of people face this issue and no proper action is taken giving back the money of the order will not solve the issue. Hunger cannot be compensate with money,” responded Chahar.
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Simply wished to spotlight this as lot of individuals face this difficulty and no correct motion is taken giving again the cash of the order is not going to resolve the problem. Starvation can’t be compensate with cash .
— Deepak chahar 🇮🇳 (@deepak_chahar9) February 24, 2024
Persevering with dialogue
Zomato reiterated their dedication to addressing the matter significantly and reaching a passable decision. They urged Chahar to share a handy time for his or her staff to attach with him and talk about the problem additional, emphasizing their dedication to buyer satisfaction.
“We truly understand the seriousness of this situation, Deepak, and are committed to resolving the underlying issue. Your satisfaction is paramount to us. Kindly share a convenient time for our team to connect with you and discuss this. Your cooperation is highly appreciated,” wrote Zomato.
We really perceive the seriousness of this example, Deepak, and are dedicated to resolving the underlying difficulty. Your satisfaction is paramount to us. Kindly share a handy time for our staff to attach with you and talk about this. Your cooperation is very appreciated. https://t.co/jcTFuGT2Se
— Zomato Care (@zomatocare) February 24, 2024